Careers


Our Careers Center includes full- and part-time positions, AmeriCorps*VISTA placements, consulting and other opportunities at the Federation and at Federation-member CDCUs nationwide.

Career Opportunities at the Federation

The Federation is a dynamic, growth-oriented intermediary specializing in bringing financial services to low-income communities through nonprofit, member-owned community development credit unions (CDCUs).  Based in New York City, the Federation provides financial, technical, and educational services to credit unions serving low-income and economically disenfranchised communities. Please click below for details on this opportunity.

Data Analyst

Job Description

The Data Analyst will help to build on the capabilities of CU Impact, a specialized shared banking system and technology that will help to scale-up the delivery of innovative products and services in low-income and underserved communities. CU Impact is the first core banking technology platform created specifically for community development credit unions, with a main objective to connect more members to safe and affordable credit union services and provide a uniform platform for low-income consumers to access high quality products and services across a diverse range of credit unions.

The data analyst will work closely with the Director of FinTech to develop expansion of a suite of programs and tools that advance and expand the capabilities of CU Impact, ultimately helping credit unions serve low-income and underserved communities. Programs and tasks that the Analyst would contribute to include the following:

  • Create reports and processes to increases efficiencies and lowers the operating costs for community development credit unions.
  • Work with CU Impact’s open architecture to develop customized opportunities, workgroups, workflows, custom fields, scripts, reports and dashboards for credit unions
  • Analyze credit unions operations, including the individual credit unions running CU Impact, to identify overall performance, opportunity and areas for growth (Risk Assessment, Trending, Monthly and Quarterly Statistics, Product Analysis, Member Analytics, Branch Assessment and more.
  • Turn data into knowledge by creating a strategic assessment for the credit union outlining areas of concentration to assist in member growth and retention, improve internal processes, branch operations, increase revenue, etc.
  • Analyze and measure the impact of credit unions on the CU Impact platform.  Develop Case Studies outlining the statistics and success in correlation with credit unions not utilizing the CU Impact solution.
  • Develop, analyze, track and measure member data in order to identify the impact of the services by utilizing knowledge from trending and analytics (age demographic, life stages, relationship matrix with CU, member matrix and analytics for loan and deposits, transaction analytics and more)
  • Develop systems to track and measure the impact of credit union services on end-users to improve reporting and provide greater insights into product and process improvements
  • Develop and analyze  statistical models in order to forecast and interpret trends and/or patterns from complex data sets
  • Use data to create models that depict trends in the member base vs consumer population
  • Consult with credit unions in order to identify their needs and gather requirements.  Develop a Needs Analysis and Project Plan for implementation and execution.
  • Analyze data holistically at all levels of a credit union including, but not limited to, member, product, branch and institution level.
  • Develop systems to assist credit unions with the analysis of member relationship, utilizing credit union data to analyze trends and behaviors at a product, branch and institution level.
  • Conduct market research to explore and learn more about existing product offerings within CU Impact as well as the marketplace to identify technologies that can fill needs for our credit union market.  Establish product development plan to assist in facilitating and leading the development lifecycle.
  • Research credit union technologies and systems to help facilitate development and deployment of new products on CU Impact.
  • Work with the Director of FinTech, credit union industry leaders, EPL, Inc. and the Federation’s CU Impact Committee to develop a system to measure and evaluate community development impact of credit unions.

The ideal candidate enjoys data analysis and research and is able to turn data into actionable steps. The candidate is highly organized, excited about using data, and passionate about the financial empowerment of low-income people. 

Required Skills:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required of this position. Core duties are as follows:

  • Manage and grow innovative programs that support community development credit unions in analyzing their member interactions and community impact.
  • Develop ETL processes to integrate existing and new sources of data for reporting, analysis, and model development from various data sources, such as SQL Server, MS Access, and MS Excel.
  • Utilize the CU Impact solutions business intelligence application to analyze core and imported data.  Ability to utilize tool by creating apps, models, customized reports and more.
  • Represent the Federation in a range of contexts, such as speaking at conferences on Federation Initiatives or presenting on CDCUs to a local community
  • Manage lifecycle of data projects; including the design, development, testing, implementation, and enhancement of the data warehouse.
  • Work with credit unions to develop globally consistent scorecards and data models
  • Research and identify new data useful for credit union analysis.
  • Develop new process improvements to enhance data analysis and modeling capabilities; increasing the speed, accuracy and efficiency of CU Impact
  • Provide accurate, relevant and meaningful ad-hoc analysis to management to support strategic and tactical decision-making
  • Project management tasks, including guiding overall implementation to reach program goals as well as the day-to-day work of coordinating meetings and calls with participating credit unions and partners to advance project goals.
  • As needed, carry out administrative and support tasks associated with CU Impact
  • Other duties as needed and as projects evolve
  • Position is based in New York City, and requires 20-25% travel; and on-site work at partnering credit unions in New York City.

Qualifications:

  • Bachelor’s degree required; Master’s degree preferred
  • 3-4 years relevant work experience in community development, research, marketing research data tracking, data warehouse, consumer finance/banking, or policy advocacy
  • Intermediate to advanced level of proficiency using a Business Intelligence Software.  Experience with a Customer Relationship Management (CRM) software including Salesforce CRUM preferred.
  • Demonstrated communication, presentation and analytical skills.
  • Experience producing documentation related to meetings, analysis and project plans.
  • Strong knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing and security.
  • Knowledge of applicable data privacy practices and laws.
  • Project management skills and exposure to project-based work structures.
  • Demonstrated ability to manage multiple projects at once and be adept at prioritizing tasks
  • Technical expertise in the use of data modeling, database design development, data-mining and segmentation techniques
  • Knowledge of and experience using statistical packages for analyzing data sets, including Excel, SAS, SQL
  • Excellent communication skills, both written and oral
  • Excellent research skills
  • Dedication to always producing the highest quality work and motivated to constantly seek new and better ways to reach goals
  • Commitment to the mission to help low- and moderate-income people and communities achieve financial independence
  • Demonstrated ability to establish and build relationships with a diverse array of people and organizations
  • Proficient in Excel and experience with relational databases, with a strong ability with SQL a plus
  • Capable of identifying causes of poor data quality and implementing corrective actions to improve data quality
  • Ability to work well in teams as well as independently
  • Experience with program evaluation a plus
  • Degree in Mathematics, Economics, or Statistics preferred
  • Spanish language a plus

Additional Information

To Apply, Please send resumes and cover letters to hr@cdcu.coop by March 15, 2017

The Federation is an equal opportunity employer that works with member credit unions which serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of The Federation to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local laws.

Communications Officer

Job Description

The Federation seeks a dynamic Communications Officer to execute its national communications strategy, engage and cultivate stakeholders among the media, a diverse practitioner field and social impact investors. The Officer will be effective at communicating clearly with diverse audiences and stakeholders across multiple channels, and coordinate multiple projects and priorities to successful completion. The Officer will work to gather, synthesize and draft information and materials gathered from multiple sources consistently.

The Officer must be able to develop and manage against project timelines as well as respond to changing priorities. The Officer must be able to develop strong relationships and work collaboratively with Federation staff across the organization and with contacts at external partners from funders to vendors.

The Communications Officer reports to the Director of Marketing and Communications.

Primary Responsibilities:

Communications Content and Dissemination, Social Media and Digital Strategy

  • Work with the Director of Marketing and Communications to develop and execute a strategy for the Federation’s digital presence that advances the organization’s broader strategic objectives
  • Coordinate and draft regular communications materials to Federation members, potential members, industry supporters and allies, government officials, investors and funders
  • Produce and maintain updated monthly newsletters, press releases, talking points, PowerPoint decks and announcements on the Federation and its member CDCUs
  • Manage Federation’s e-communications including our website, email and social media channels
  • Provide support and reports on communications efforts to senior management and program funders and supporters
  • Engaging member credit unions for interviews to develop impact stories, and document and share best practices
  • Support the Director of Marketing and Communications as the communications and marketing point of contact for Federation’s communications and marketing materials, events and ads
  • Develop and build relationships with press (both CU trades and others) to develop stories, follow-up on press releases and announcements and ensure coverage of how CDCUs are helping low-income Americans achieve financial independence
  • Track and further develop the organizations communications metrics and analysis to inform improvements and decisions for digital strategy
  • Create and manage content for use on digital channels, including social media posts, images or other digital assets
  • Oversee contact management strategy

Grant Writing and Special Projects

  • Assist in writing grant requests to funders including foundations, banks, government, corporations, and others.
  • Assist in identifying, cultivating and soliciting new prospects for national, regional, and programmatic funding.
  • Support government grant applications as needed by department.
  • Conduct research and create briefs on current/potential funders.
  • Prepare thank you letters, marketing materials and other correspondence on behalf of Federation for funders.
  • Review, edit and produce reports to funders and investors per grant and investment reporting requirements (including Annual Report), ensuring all reports are thorough, accurate and timely.
  • Work across Federation departments to obtain financial reports, and updates on program/lending activities per reporting requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required of this position. Core duties are as follows:
Required Skills:
The successful candidate will be highly-motivated, energetic and passionate. S\he must possess excellent organizational skills with attention to detail. S\he will have strong organizational, project management and time management skills. Must be a self-starter and have excellent written and verbal communication skills. A team player, the ideal candidate will be comfortable in working across multiple areas of expertise, backgrounds and skills to develop, hone and refine messaging for the organization and the movement.

  • Demonstrated proficiency in Microsoft Office products, databases, website CMS, image editing, social media and digital communications strategies required. Experience with WordPress and Photoshop required. Experience with InDesign is preferred.
  • Experience managing and growing social media platforms, including Facebook, Twitter, LinkedIn, required.
  • Experience using Sales Force is preferred.
  • Must be comfortable working in a matrixed environment, working with cross-functional teams.
  • Bachelor’s degree required. A minimum of three to five years of work experience, preferably in the nonprofit field.

To Apply, Please send resumes and cover letters to critter@cdcu.coop

The Federation is an equal opportunity employer that works with member credit unions which serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of The Federation to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local laws.

Career Opportunities at Federation Member Credit Unions

There are no postings for Federation member credit unions at this time

 

Posting of positions is free for all Federation members. Submit a new position!

To modify or remove a position please contact us - info@cdcu.coop

 

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