Our Careers Center includes full- and part-time positions, AmeriCorps*VISTA placements, consulting and other opportunities at the Federation and at Federation-member CDCUs nationwide.

Career Opportunities at the Federation

The Federation is a dynamic, growth-oriented intermediary specializing in bringing financial services to low-income communities through nonprofit, member-owned community development credit unions (CDCUs).  Based in New York City, the Federation provides financial, technical, and educational services to credit unions serving low-income and economically disenfranchised communities. Please click below for details on this opportunity.

Data Analyst

Position Opening: Data Analyst
The National Federation of Community Development Credit Unions is a dynamic, growth-oriented community development financial institution specializing in bringing financial services to low-income communities through nonprofit, member-owned community development credit unions (CDCUs). Based in New York City, the Federation invests financial, technological, and educational resources into credit unions serving economically disenfranchised communities. Founded in 1974, the Federation represents a network of credit unions that provide financial services to more than 6 million people across the US and collectively hold over $60 billion in community-controlled assets. CDCUs provide credit, savings, transaction services and financial education to over five million residents of low-income communities across the US.

Position Summary
The Data Analyst will help to build on the capabilities of CU Impact, a specialized shared banking system and technology that will help to scale-up the delivery of innovative products and services in low-income and underserved communities. CU Impact is the first core banking technology platform created specifically for community development credit unions, with a main objective to connect more members to safe and affordable credit union services and provide a uniform platform for low-income consumers to access high quality products and services across a diverse range of credit unions.

The data analyst will work closely with the Director of FinTech to develop expansion of a suite of programs and tools that advance and expand the capabilities of CU Impact, ultimately helping credit unions serve low-income and underserved communities. Programs and tasks that the Analyst would contribute to include the following:

  • Create reports and processes to increases efficiencies and lowers the operating costs for community development credit unions.
  • Work with CU Impact’s open architecture to develop customized opportunities, workgroups, workflows, custom fields, scripts, reports and dashboards for credit unions
  • Analyze credit unions operations, including the individual credit unions running CU Impact, to identify overall performance, opportunity and areas for growth (Risk Assessment, Trending, Monthly and Quarterly Statistics, Product Analysis, Member Analytics, Branch Assessment and more.
  • Turn data into knowledge by creating a strategic assessment for the credit union outlining areas of concentration to assist in member growth and retention, improve internal processes, branch operations, increase revenue, etc.
  • Analyze and measure the impact of credit unions on the CU Impact platform. Develop Case Studies outlining the statistics and success in correlation with credit unions not utilizing the CU Impact solution.
  • Develop, analyze, track and measure member data in order to identify the impact of the services by utilizing knowledge from trending and analytics (age demographic, life stages, relationship matrix with CU, member matrix and analytics for loan and deposits, transaction analytics and more)
  • Develop systems to track and measure the impact of credit union services on end-users to improve reporting and provide greater insights into product and process improvements
  • Develop and analyze statistical models in order to forecast and interpret trends and/or patterns from complex data sets
  • Use data to create models that depict trends in the member base vs consumer population
  • Consult with credit unions in order to identify their needs and gather requirements. Develop a Needs Analysis and Project Plan for implementation and execution.
  • Analyze data holistically at all levels of a credit union including, but not limited to, member, product, branch and institution level.
  • Develop systems to assist credit unions with the analysis of member relationship, utilizing credit union data to analyze trends and behaviors at a product, branch and institution level.
  • Conduct market research to explore and learn more about existing product offerings within CU Impact as well as the marketplace to identify technologies that can fill needs for our credit union market. Establish product development plan to assist in facilitating and leading the development lifecycle.
  • Research credit union technologies and systems to help facilitate development and deployment of new products on CU Impact.
  • Work with the Director of FinTech, credit union industry leaders, EPL, Inc. and the Federation’s CU Impact Committee to develop a system to measure and evaluate community development impact of credit unions.

The ideal candidate enjoys data analysis and research and is able to turn data into actionable steps. The candidate is highly organized, excited about using data, and passionate about the financial empowerment of low-income people.

Primary Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required of this position. Core duties are as follows:

  • Manage and grow innovative programs that support community development credit unions in analyzing their member interactions and community impact.
  • Develop ETL processes to integrate existing and new sources of data for reporting, analysis, and model development from various data sources, such as SQL Server, MS Access, and MS Excel.
  • Utilize the CU Impact solutions business intelligence application to analyze core and imported data. Ability to utilize tool by creating apps, models, customized reports and more.
  • Represent the Federation in a range of contexts, such as speaking at conferences on Federation Initiatives or presenting on CDCUs to a local community
  • Manage lifecycle of data projects; including the design, development, testing, implementation, and enhancement of the data warehouse.
  • Work with credit unions to develop globally consistent scorecards and data models
  • Research and identify new data useful for credit union analysis.
  • Develop new process improvements to enhance data analysis and modeling capabilities; increasing the speed, accuracy and efficiency of CU Impact
  • Provide accurate, relevant and meaningful ad-hoc analysis to management to support strategic and tactical decision-making
  • Project management tasks, including guiding overall implementation to reach program goals as well as the day-to-day work of coordinating meetings and calls with participating credit unions and partners to advance project goals.
  • As needed, carry out administrative and support tasks associated with CU Impact
  • Other duties as needed and as projects evolve
  • Position is based in New York City, and requires 20-25% travel; and on-site work at partnering credit unions in New York City.


  • Bachelor’s degree required; Master’s degree preferred
  • 3-4 years relevant work experience in community development, research, marketing research data tracking, data warehouse, consumer finance/banking, or policy advocacy
  • Intermediate to advanced level of proficiency using a Business Intelligence Software. Experience with a Customer Relationship Management (CRM) software including Salesforce CRM preferred.
  • Demonstrated communication, presentation and analytical skills.
  • Experience producing documentation related to meetings, analysis and project plans.
  • Strong knowledge of data management, including data capture, warehousing, segmentation, mining, storing, cleansing and security.
  • Knowledge of applicable data privacy practices and laws.
  • Project management skills and exposure to project-based work structures.
  • Demonstrated ability to manage multiple projects at once and be adept at prioritizing tasks
  • Technical expertise in the use of data modeling, database design development, data-mining and segmentation techniques
  • Knowledge of and experience using statistical packages for analyzing data sets, including Excel, SAS, SQL, R, Python
  • Excellent communication skills, both written and oral
  • Excellent research skills
  • Dedication to always producing the highest quality work and motivated to constantly seek new and better ways to reach goals
  • Commitment to the mission to help low- and moderate-income people and communities achieve financial independence
  • Demonstrated ability to establish and build relationships with a diverse array of people and organizations
  • Proficient in Excel and experience with relational databases, with a strong ability with SQL a plus
  • Capable of identifying causes of poor data quality and implementing corrective actions to improve data quality
  • Ability to work well in teams as well as independently
  • Experience with program evaluation a plus
  • Degree in Mathematics, Economics, or Statistics preferred
  • Spanish language a plus

Additional Information

Please submit cover letter and resume to by August 9th, 2017.

The Federation is an equal opportunity employer that works with member credit unions which serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of The Federation to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local laws.

Career Opportunities at Federation Member Credit Unions

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